To download and buy apps from the App Store, you need an Apple ID. Your Apple ID is the account that you use to access Apple services. If you've used other Apple services like iCloud, sign in to the App Store with the same Apple ID. Windows Store apps not downloading, forever stuck and 'Pending' Windows Store apps won't download, I've tried to download numerous apps but it never passes 'Pending'.
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When the Google Play Store crashes, it sometimes gives you an error code. While searching the internet for each code helps, oftentimes it’s not necessary. Most Play Store problems require one of five basic fixes.
The Basics of Fixing Google Play Store Problems
There are five different fixes for repairing most Play Store errors. You don’t need to use all of these; try the first one and see if it fixes the problem. If it doesn’t, move to the next.
The five fixes are:
- Stop the app and then wipe the Store’s cache and/or data.
- Switch from a data connection to Wi-Fi.
- Uninstall updates to the Play Store and update it again.
- Refresh your Google account.
- Register your device with Google.
Walking through these steps will resolve the majority of Play Store problems. However, we will cover some common error codes that these methods won’t fix later.
Why Modifying Android Causes Google Play Store Failures
This discussion does not cover rooted devices or those running a custom ROM. These processes change Android’s system files and thus introduce too many variables to diagnose. These changes can stop the Play Store from functioning.
That’s a big reason why installing custom ROMs or restoring from a backup using a custom recovery sometimes prevents the Store from working. We advise using Titanium Backup, or a similar backup solution, to restore apps with data.
Don’t get me wrong; there are a lot of reasons to install a custom ROM. Unfortunately, when something goes wrong (as it often does), troubleshooting requires greater experience and effort than on an unmodified device.
1. Stop App, Wipe Cache and Data
The Google Play Store relies on other processes that run silently in the background. Whenever you wipe the Play Store, it’s also a good idea to do the same with Google Play services and Google Services Framework. Optionally, you may also want to wipe data for Download Manager.
Once wiped, restart your device and then reattempt the installation or update. This may require reentering your login information. Here’s a step-by-step rundown (the process may vary slightly depending on your device and Android version):
First, go to Settings. Then navigate to Apps and find the tab for All. (On Android 9 Pie, choose Apps & notifications > See all X apps.)
Here, choose Google Play Store. Select Force Stop, which will kill the app’s process. After this, tap Storage to get more options. On the resulting screen, tap Clear Cache to remove temporary data and hopefully fix the problem.
If it doesn’t, you can try Clear Data. This also wipes the cache, but essentially resets the app to its original form. This means you may need to log back in and configure preferences again.
If the above process doesn’t fix your issue, try repeating it for Google Play services, Google Services Framework, and Download Manager. Note that you’ll need to tap the three-dot Menu button at the top-right of the All apps screen and toggle Show system to see the latter two entries.
We’ve looked more closely at the “Unfortunately Google Play Services has stopped” errorUnfortunately Google Play Service Has Stopped? Here's How to Fix ItUnfortunately Google Play Service Has Stopped? Here's How to Fix ItSeeing a 'Google Play service has stopped' error on Android? We'll help you fix it with these troubleshooting steps.Read More if you’re having issues with that specifically.
App Store Will Not Download El Capitan
2. Switch From Data to Wi-Fi
A lot of apps won’t install if you’re on an unreliable internet connection, which is a common issue with mobile data.
To switch from mobile data to Wi-Fi, drag down from the top of your screen with two fingers to open Quick Settings. Press and hold on the Wi-Fi icon to open its settings, where you can find a list of nearby networks. If there aren’t any suitable ones nearby, wait until you’re back on your home network.
It’s possible to have the opposite problem as well. When you have problems installing an app over a Wi-Fi network, try switching to mobile data and reattempt installation. If it works, it may require that you diagnose an issue on your network.
Finally, you should also disable your VPN, if you use one. A VPN can cause issues with Play Store downloads.
3. Uninstall and Reinstall the Play Store App
On a rooted device, you can uninstall the Play Store app and reinstall it again from scratch. But even on a non-rooted device, you can take a similar troubleshooting step.
To do this, open Settings > Apps & notifications > See all X apps. Select Google Play Store from the list. On its page, tap the three-dot Menu button and choose Uninstall updates. This will revert the Play Store app to its original version.
Once you’ve done this, you can update to the latest version of the Play Store in two ways. One is simply opening the Play Store and selecting Settings from the left slide-out menu. Here, scroll down and tap the Play Store version entry to check for updates.
Alternatively, you can grab a copy of the Play Store APK from APKMirror and sideload it to force the update. See below for more info on sideloading.
4. Refresh Your Google Account
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Refreshing (removing and re-adding) your Google Account isn’t too hard. Be warned: Doing this will remove data from your device that’s synced with your Google account. This could include messages, photos, contacts, and more.
First, go to Settings > Accounts. Select the Google account that’s experiencing issues. If multiple accounts suffer from the problem, you remove them all. On Android Pie, you can simply tap Remove account to erase it. On older versions, tap the three-dot Menu button and choose Remove account.
You can then add your account back from the Accounts menu. It’s not a bad idea to restart your phone after re-adding your account.
5. Register Your Device With Google
In 2018, Google cracked down on unlicensed Android devices. These are phones and tablets from no-name brands that failed to pay the licensing fees for the Android operating system. In most cases, Google completely stops the Play Store from working. In other cases, the Play Store won’t run any Google-branded apps, like Gmail or Google Maps.
You might see Error Code 501 or a warning that you own an unlicensed device. In other cases, you might not receive any error message or warning at all. Fortunately, Google now allows unlicensed devices access to the Play Store. But there’s a catch: you need to register the device with Google. The process is easy.
How to Register Your Android Device With Google
First, download and install the app Device ID to get easy access to your phone’s information. If you can’t access the Play Store, try sideloading the appHow to Manually Install or Sideload Apps on AndroidHow to Manually Install or Sideload Apps on AndroidWant to sideload apps on your Android phone? Installing APKs manually on Android opens up a whole new world of apps, and it's easy to do.Read More from APKMirror. Once installed, copy the Google Service Framework number.
Second, now that you have the number copied to your clipboard, go to Google’s device registration site. Here, you’ll need to log into your Google account. Once logged in, long-press the text input box for Google Services Framework Android ID and paste the number copied from the app Then hit the Register button.
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Restart your device. Once it reboots, you should be able to either update the Google Play Store or download apps again as normal.
Other Google Play Store Error Codes and Fixes
One XDA user has compiled a mammoth list of Play Store error codes containing roughly 20 common issues. Most require you to perform the actions listed above (cache wipe and similar), although a few are exceptions to this rule.
These exceptions are:
- Error 498: In this case, your phone’s cache is full. Try wiping the cache partitionHow to Wipe Cache Partition and Clear Data on AndroidHow to Wipe Cache Partition and Clear Data on AndroidYou can clear data and clear cache on a per-app basis on Android, but what does that mean exactly? And when should you use each?Read More using your phone’s recovery.
- Error 919: Your phone’s storage is full. You’ll need to free up space on your deviceHow to Free Storage Space on Your Android DeviceHow to Free Storage Space on Your Android DeviceIf you've run out of storage space on your Android phone or tablet, we can help you free it up.Read More in order to continue.
- Error 403: You’re using two different Google accounts on the same device. You’ll need to use the correct account; consider removing the other one.
- Error 927: The Play Store is already updating, so there’s no reason to troubleshoot this issue. Just wait until it finishes updating.
- Error 101: You have too many apps installed. Try removing a few.
- Error 919: Your Access Point Name settings aren’t correct. This requires getting the correct APN settingsWhat are APN Settings and How Can They Fix Data Issues on Your Prepaid Phone?What are APN Settings and How Can They Fix Data Issues on Your Prepaid Phone?If you sign up with a Mobile Virtual Network Operator (MVNO), which leases broadcast spectrum from the big carriers, you might need to configure your phone's APN settings.Read More and reconfiguring your device.
Apps to Diagnose Play Store Issues
One of the best resources for these issues is the app Error Codes & Fixes, which combines the knowledge of AndroidPIT’s users and editors on resolving Android error codes. The app is designed as a reference utility and includes both Android error codes and Play Store error codes. Input the code you see and the app displays potential fixes.
On the downside, the app displays full-screen ads. While ads are a small price to pay for resolving a device-disabling bug, you might prefer to search Google for your particular error code, if you haven’t solved it yet.
If all else fails, you can always try the Amazon App Store or F-Droid. Both install on pretty much any device and run into fewer problems than Google’s Play Store.
Resolving Google Play Store Issues
Fixing Play Store problems isn’t impossible. If the basic troubleshooting methods (like wiping the Play Store’s cache and data) fail, you can always look up your particular error code and solve almost any problem—unless you’ve installed a custom ROM, that is.
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Fortunately, you can try manually installing Google Apps. This works for both custom ROMs and in cases where you don’t have the Play Store installed by default.
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Keep in mind that you might encounter certain Play Store problems, such as blocked apps, if you have relocated. In such cases, updating the country/region setting in Google Play StoreHow to Change Country/Region in Google Play StoreHow to Change Country/Region in Google Play StoreNeed to change your Google Play Store country? Here's how to change the Google Play Store location on your phone.Read More can fix the problem!
Explore more about: Android Tips, Google Play, Google Play Store, Troubleshooting.
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I myself am in the midst of updating a game and have a problem, its takin me 3 days just to update, it is from the play store. I have about 258MB left to complete the update but it just stopped ? Why has it just stopped? Wont go any further, I have use a Wi-Fi connection and of course my own data, help would be greatly appreciated
Can't download or update apps anymore
Sometimes they go through but it takes over 15 min per app! Both on Wi-Fi as on 4g. Started happening since the update to 8.0.0 android.Can I ask what kind of device you have? Google announced a little while ago that they would no longer allow the Play Store on unapproved devices. I don't think that's the issue in your case though. But just in case you do have an unapproved device.
After updating a phone, a lot of people say that a factory reset oftentimes fixes those issues. Another approach is to wipe the cache/data on the three Play Store related apps (which includes the Play Store, the framework services, etc...)
Code 491 pops up when downloading games
My galaxy note 5 broke so I just got the note 8. I went to the play store to get my apps and it's not showing them. I'm not very technical lol. So I need your help please....
Thank you,
DeanHi
I could not update or download any apps from playstore,After reading all this comments I have tried clearing caches,data,restarting but still its same,its showing downloading but nothing will be downloaded even after 30 mnts.
Is there anything else can be done?It says error while retrieving the server (Rh-01). What should i do?
How i reinstall play store
I am unable to download any app from play store it always showing download pending
I am unable to download any app from play store even from any website.it is showing download pending always
My issue is one that doesn't seem to be addressed anywhere. My wifi connection is fine for any other app, but update downloads sometimes work and sometimes they don't. In other words, I will proceed to update, and it says 'downloading...' but it just sits there. So, I cancel the update, and try again. The same. But on the third try, downloading proceeds normally. But it doesn't always work in this specific sequence. Sometimes downloading works the very first time. So, I have an intermittent connection problem. What could be causing this?
In my play store the i was starting the download application the after 100% downloaded the application was starting again download
I am using lenova k4 note. I am unable to download any app from Google play store. I tried all 8 steps except factory reset. Kindly help to solve this issue.
I have tried everything u have told in this page .but nothing is happening
Apps is not downloading from my play store.what can i do?
Check your internet connection first. Second, have you modified the phone in any way, such as rooting or custom ROMing?
My Google Play Store can't update or install any apps there is no error or anything.
Always like this when I update or install
Switching from 'downloading' to 'waiting for network' even though my connection is stableSorry for the late response! Have you tried clearing the Play Store and Play Services Framework cache?
Can't download app. Try again, and if the problem continues, get help troubleshooting. (Error code:0).
Please tell the solution of can't download app. Try again, and if the problem continues , get help troubleshooting. (Error code:0)
how do I update my google play store when I am not able to open the play store app?
In the article I mention how. You MIGHT be able to sideload a current version of the Play Store from a third party source, like XDA. If you can't, you can try disabling the app (also mentioned) and reenabling it.
Aren't those enterprise class solutions that cost a fortune?
Plz tell me solution of error code -24 plz
I'm not sure. Do you get this error code when you try to install the app or if you try to run it?
I have new galaxy J7 prime. But i can't use Google Play Store. The error message 'problem communicating with Google Servers' is appeared.
Hi, my phone is Starmobile Up Rave and my operating system is Android 6.0. My playstore is not downloading, when I press install or update, nothing happens, but when I scroll down and scroll up again it begins to download but it didn't download or update. Please fix this.
Hi, my play store won't update apps and I've taken all recommended steps e.g. clearing cache, force stop (Google play and framework) refreshing and even removing and re-adding Google account, restarting etc but the problem persists. Please note that my device used to update on mobile data because there's limited access to any Wi-Fi in my locality.
All my apps now need to update and I can't, it just keeps rolling forever without downloading anything and worst is that there's no error message!
What do I do next, pls?
Thanks
Sorry about your issue. Play Store problems remain one of the worst features about Android. I've found that the most reliable app store is Amazon's. I recommend trying Amazon Underground (which you have to download direct from Amazon). Some other options include F-Droid.org, which is similarly reliable.
You may also want to check your WiFi connection. Some times limited data connections or weak cellular connections can cause this issue.
Can I ask what model of smartphone you have? What version of the operating system do you have?
Ma phone does not install or download apps it does not start loading wai hav tried but since it refused
What phone do you have? Have you tried disabling and reenabling the Play Store? Have you tried a factory reset?
Hi, the problem is that when i try to install an application via play store something get wrong, as soon as the download is achieved the app restart download instead installing the app I youth help.
Can I ask what steps you've taken to resolve the issue? Oftentimes either a factory reset or disabling and reenabling the app can fix this issue.
Hi there
I'm using zenfone 6 android version 4.3. I rooted my devices long time ago and had problem of updating Google play and everything related this. So when I open Google play it shutsdown itself and I have to download my apps through different websites in apk files. I was reading in another forum to download an paste ur Google store and services files into root directory so it can be run through system files but when I try to do that I can't copy or paste or any file in root folder. I tried solid Explorer app to copy or modify the files but nothing happened. One more thing I found out in solid Explorer I can see three storages, internal, external which are understand able but another one named Root., consuming space of 1.5 GB. . Any simple solution for that please?I've done all the solution but still it is just showing downloading and actually it doesn't. I'm using Leeco Le1s recently and also I've 21gb free space. Plz for God name, help me.
Have you tried a factory reset? What happens after performing a factory reset? You may want to check your internet connection. Try connecting to another network at a coffee shop or perhaps try using mobile data.
Yellow..can you help me with my problem with Google play store..please response..
What have you tried so far? What kind of device do you own? The best way to resolve these kinds of issues is to Google around and see if someone with the same device as you has experienced the same problem.
My phone is VIVO X7. A new released phone. As a chinese phone, it did not have any google play store, service or google play game application. I downloaded these manually . But when I download something from play store it downloads the app then afyer download finishes, it downloadss again. play store keeps this redownloading again and again. Help!
I went from a nexus 5 to a stylus i like the bigger screen. However i have checked into custom recovery and rooting. My first root that actyally happened well i thought i did everything right followed every step down oaded everything and it seems as the battery died it caused my phone to i guess what you call a brick. So i had a rooted phone for like a hour. Anyway i wish i had a step by step procedure how to root this phone and not brick it. One issue i have is my google playstore it keeps telling me it stoppex and i try and down load apps from like aptoide and aptoidelite and it causes fhem to do the same. I think if i install a custom rom and root my phone issue would be fixed. I dont know in hopes i can get a answer.
Hi there. I bought a boost mobile shaker slim phone,I just downloaded the Google play store but it doesn't want to open. I deleted it and tried again but didn't install. Its been 3,days doing this with no luck. Please can you assist me
I would first try downloading and installing an APK from a reputable source:
If it still doesn't work, try another version of the APK. The XDA thread above should link to multiple older versions of the Play Store -- one of these might be compatible with your phone. Please start with the newest and work your way backward. Let me know how it goes.
I've tried everything in here except the rooting part and yet I am getting downloading issues.....pls solve the problem!
For a company like Google, this is beyond pathetic. Their flagship app, Google Play Store, often works incorrectly. When contacted, Google offers a number of suggestions that amount to little more than 'waving the chicken' - try this to see if that fixes the problem. If it doesn't, try that. If it doesn't, reset things and lose your data in the process. WTF? Google FIX THE DAMN APP! Investigate first why it is not working properly, find out the root causes (which you obviously do not know) and just STOP WASTING YOUR CUSTOMERS TIME WITH VOODOO SUGGESTIONS! What are you, a two-bit organization, like Microsoft, or do you know what you are doing?
when I finished download a game, it said the game can't be installed and give error - 20
(somehow I can't find any explanation on error code -20 anywhere)It is kind of pitiful that this presents so many problems and, most damning, that the fixes consist of trying actions, more or haphazardly, in the hope that they solve the problem. Quite frankly, Google ought to do a MUCH better job of this.
i have a HTC one M8 and ive recently rooted it, i have SU and confirmed rooted with root checker, i only flashed the SU onto the phone so no real software there, my brother did while the phone was in the PC delete the entire internal storeage and it shows that there is stuff there but when clicked to be open, nothing is showing... when i tried to update anything google related or even 'pokemon go' the app store will just stop, it will also no allow me to download anything from the web on the phone... how can i fix this. there is no back up on which he did this before i could do one...
My playstore always show error 501 after download new app.. it can use for installing update old app only..
I already wipe it (play store , play service, google service framework) but give me another error.. cant open the playstore.. so i remove my google account then i cant log in to google..
My phone is galaxy tab a8 (lollypop) please help
Thank you for your advice on fixing play store. My phone hasnt worked properly for months! Awesome and simple.
It started 2 days ago...I have factory reset my phone...about 4 times....and It doesn't work yet...not updating WhatsApp...just loading forever....so I manually downloaded the Apks from the app I need.
Hello
I have a BLU Life Play 2 L170i with Kit Kat...
I REALLY appreciate some help...I have done all the options...
1.Clear data, cache, uninstall updates from Play Store and Google Play services, reboot;
2. Fixing the time, reboot;
3. Configuring Static IP;
4. Using older version of Play Store;
5. Factory Reset
6. Remove and add back the google accout; reboot
7. Editing Host file...I basically have done everything mentioned.....before and after I rooted my phone...and Play Store simply does not wanto to update nor download any app....so I ended download everythng I need from the browser over the *.apk files.
Any help????