Lately when someone sends me a picture via iMessage, I see a box that says 'Tap to Download' instead of an image. Most of the time when I try tapping the box, it says 'Downloading' but it is stuck at 0 bytes out of about 2 MB. Other times it will actually download after I tap it and show me the image.

Cant download or send picture messages On windows phone 10. When i try to download the picture it try's then stops when i try to send one it says cant send: Media content in this message. My bionic wont download mms messages, it will show download / reject buttons, i click download and it keeps saying text message not recieved. I have full service. I've pulled the battery, turned it off lots of times, but i can't download mms messages. They can send me the picture, but i can't download it to look at it. Any help would be greatly appreciated.

This seems to be tied to the user sending me the message. E.g. I can view all photos I get from Alice perfectly (no tap to download required), I can view all photos from Bob (after tapping to download), I cannot view any photos from Charlie (I get a tap to download box, but it's stuck at 0 bytes).

If I view the conversation on another device (e.g. a MacBook), I see the image just fine.

Why is this happening, and what can I do to resolve this issue on my iPhone?

I tried restarting my phone, but that doesn't help.

1 Answer

On the device with the issue, go to Settings -> Messages -> Send & Receive and then click on your Apple ID to sign out and then sign back in again. This seems to resolve the same issue for other people.

Windows Phone Wont Download Picture Messages

I think the reason for the issue you are experiencing is a corrupt file, by signing out and back in your device deletes a handful of files associated with your iMessage chats and regenerate them afresh from Apple's servers.

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protected by bmike♦Mar 5 '16 at 4:50

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Thank you for your reply.

You might be aware that Windows Insider Preview is still in developmental stage, you may expect some compatibility issues as of now and some features or settings might not work as expected.

Phone Won't Download Messages

Step 1: Initially, I suggest you to perform Soft reset, as it is the same thing as pulling your battery (on devices where that is possible). This method will not remove anything at all from your phone and is completely safe to attempt in any problem situation.

Example of situations where the soft reset should solve the problem:

• An app that usually starts won't start
• The camera won't open
• The device starts using too much battery
• The device starts behaving oddly

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Step 2: If you are still facing the same issue, then perform hard reset which will bring your phone back to factory settings, the same state as when the device was first turned on. All apps, messages, media, personal settings, etc. will be removed from the phone.

Refer to the following article on How to perform soft and hard reset your Windows Phone.
http://answers.microsoft.com/en-us/mobiledevices/wiki/mdlumia-mdsettings/how-to-soft-and-hard-reset-your-windows-phone/4ec36474-c21e-4aec-ad1b-30f3afaf824d

Disclaimer: Resetting your phone will erase your personal content, including text messages and apps you've downloaded, and your phone will be restored to its factory settings. Create a backup before you initiate a reset.

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Hope it helps.

Phone Won't Download Picture Messages

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